Shipping & Returns Information

Regular Postage Rate:

• UK: 10% of goods value
• Europe: 20% of goods value
• ROW: 30% of goods value

Surcharge for Next Day Delivery(NDD) in the UK = £7.50 (Example: Order £40 worth of Products, total postage = £11.50).

Exceptional Postage Rates:

• Software: All software is £2.50 per item in the UK, £7.50 per item outside of the UK. UK Customers can have the NDD service for an additional £7.50.

• Computers: UK: £6.00 EU: £15.00 Non-EU £35
• Europe and Rest of World: please enquire (we just can't generalise on these as the postage varies so much from one country to the next)

EVERY ORDER IS SUBJECT TO A MINIMUM POSTAGE CHARGE:

• UK: Min = £2.00 (Example: Order £12.50 of goods, override the 10% rule so that postage would be £2 total, not £1.25)
• Europe: Min = £4.00
• ROW: Min = £5.00

I have got something from you and it's damaged or defective? What can I do?

We want you to get the right item in the right condition. If any of your goods arrive in unsatisfactory condition please contact us firstly either by telephone (020 7388 2404), or via email info@bridgeshop.com

I bought an item and I simply don't like it. What is your returns policy?

We would like you to be 100% happy with your purchase. However we do encourage you to take your time and all of the advice available before buying something. If you do want to return an item which is simply unwanted, a refund will be given for the full amount minus a 15% handling fee. Cost of return postage will not be refunded. So choose wisely!